Privacy Policy
At juvvoos (“we,” “us,” or “our”), we take the protection of personal information seriously. This policy describes how we obtain, use, process, and disclose information when you visit juvvoos.com (the “Site”), purchase products, or communicate with our team.
By using the Site or our services, you agree to the collection and use of information described in this policy.
1. Information We Collect
Information You Provide
We may collect personal information when you create an account, purchase an in-stock or pre-order product, contact support, subscribe to updates, save wishlist items, or enter promotions and events.
This information may include:
-
Your name, email address, and telephone number
-
Shipping and billing addresses
-
Payment details
-
Purchase history and pre-order records
-
Saved products and shopping preferences
-
Messages submitted to our team
Browsing and Technical Information
Certain information may be collected automatically when you visit, including:
We use this information to improve website functionality, organize our catalog, and provide a more relevant shopping experience.
2. How We Use Information
We may use your information to:
-
Process purchases, pre-orders, deliveries, exchanges, and refunds
-
Send order updates, release notices, shipping confirmations, and support responses
-
Provide product recommendations, restock alerts, and relevant offers
-
Improve our product selection, website, and customer service
-
Send promotional newsletters, launch announcements, and event updates when you have opted in
-
Detect fraud and prevent unauthorized transactions
-
Fulfill applicable legal and regulatory obligations
We do not sell, rent, or lease personal information to third parties for commercial purposes.
3. Cookies and Related Technologies
Cookies and similar tools help us remember your preferences and support website features. They may be used to:
-
Maintain your sign-in status and shopping preferences
-
Retain shopping cart and wishlist contents
-
Analyze browsing activity and improve navigation
-
Display relevant product suggestions and promotional content
You can manage or disable cookies through your browser. Disabling them may affect features such as saved carts and wishlists.
4. Sharing and Disclosure
Service Providers
We may share information with providers that assist with payment processing, delivery, email communications, website analytics, order fulfillment, packaging, and quality inspections.
These providers are bound by confidentiality obligations and may use your information only to perform services on our behalf.
Legal Requirements and Protection
We may disclose information when required by law, court order, or government request, or when necessary to protect the rights, property, and safety of juvvoos, customers, or the public.
We do not share personal information for unrelated third-party marketing purposes unless disclosure is required by law.
5. Your Privacy Choices
You may:
-
Review and update your account information and shopping preferences
-
Unsubscribe from promotional emails using the link provided in each message
-
Request deletion of your account and related information, subject to mandatory legal retention periods
-
Request a copy of the personal information we hold about you
Submit privacy requests to:
Email: service@juvvoos.com
Phone: + 1（986） 578 6717
6. Children’s Privacy
Our Site and products are not directed toward children under 13. We do not knowingly collect personal information from children below this age.
If you believe we have inadvertently received information from a child under 13, contact us immediately. We will take prompt steps to delete it.
7. Information Security
We use appropriate technical and organizational measures to protect information against unauthorized access, disclosure, alteration, and misuse.
These measures include payment-data encryption, secure server storage, and regular security audits. However, no internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.
8. International Visitors
Information submitted by visitors outside the United States may be transferred to, stored, and processed in the U.S.
Continued use of the Site indicates your agreement to this transfer, which will be conducted in accordance with applicable data protection laws.
9. Policy Changes
We may revise this policy as our business, products, and services develop. When revisions are made, we will update the “Last Updated” date at the beginning of this page.
Please review this policy periodically to remain informed about our information practices.
10. Contact Us
For privacy questions, concerns, or requests, contact:
Email: service@juvvoos.com
Phone: + 1（986） 578 6717
