Return & Refund Policy
1. Canceling a Purchase
Cancellation options depend on payment status, product availability, and whether order preparation has begun.
Unpaid Orders
You may cancel an unpaid order through your customer account or contact our support team for assistance.
Paid In-Stock Orders
Fully paid orders for in-stock products may be canceled within 48 hours of placement for a full refund, provided fulfillment has not started.
Once an order enters preparation or has been dispatched, cancellation is unavailable.
Pre-Orders
Pre-orders may only be canceled before the order cutoff date shown on the product page. After that deadline, production arrangements are finalized and cancellation is no longer possible.
To cancel a paid order, contact service@juvvoos.com as soon as possible.
2. Return and Exchange Eligibility
juvvoos offers a 30-day return and exchange period, beginning on the delivery date.
For personal-reason returns, products must remain factory-sealed, unopened, and in pristine original condition. Retail packaging, accessories, and inserts must be complete and intact.
For defective products, transit damage, or incorrect shipments, you may submit a request within 30 days of delivery even if the packaging has been opened.
Valid proof of purchase is required. Returns must receive written approval before shipment; unauthorized returns will not be accepted for processing.
3. Requesting a Return or Exchange
Email service@juvvoos.com with:
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Your full order number
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The products you want to return or exchange
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Your reason for the request
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For quality or damage concerns, clear photographs of the shipping carton, product packaging, and affected components
After approval, we will provide the designated return address. Ship your return within 7 days of approval and send us the tracking number.
4. Return Shipping Charges
Personal-Reason Returns
Customers pay return shipping when they change their mind, select the wrong product, or no longer want an item.
Estimated return postage is $3–$10 USD per item, depending on package weight and destination.
Defective, Damaged, or Incorrect Items
If a product has a manufacturing defect, arrives damaged, or does not match your order, juvvoos will cover all return shipping charges. You may choose a free replacement or a full refund.
5. Refund Processing
After receiving and inspecting the returned product, we will issue your refund to the original payment method within 5 business days.
A confirmation email will be sent immediately after processing. The time it takes for the funds to appear in your account depends on your bank or payment provider.
Partial Refunds
A reduced refund may apply when:
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The product or packaging shows misuse, improper handling, or customer-caused damage
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Accessories, inserts, or original retail packaging are missing or severely damaged
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The return was sent without prior authorization
6. Delayed or Missing Refunds
If your refund has not appeared:
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Review your payment account, as posting times vary.
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Contact your bank or card provider to check whether processing is pending.
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If the issue remains unresolved after 10 business days, email service@juvvoos.com.
7. Contact Us
For cancellation, return, exchange, refund, or other order inquiries:
Email: service@juvvoos.com
Phone: + 1（986） 578 6717
