Shipping Policy

Thank you for shopping with juvvoos! We understand that you look forward to receiving your purchase. We prepare orders promptly, package products carefully, and work to provide dependable delivery. Below are the details of our processing times, shipping services, and delivery support.

1. Preparing Your Order

Once payment is confirmed, in-stock orders normally require 1–3 business days for processing and packing. Protective packaging helps keep your products safe during transit.

During holiday promotions, product launches, and other busy periods, preparation may require an additional 1–2 business days. We will email your shipping confirmation when your parcel leaves our warehouse.

Pre-orders: Products purchased before release will be processed and dispatched on the official release date listed on their product page.

2. Delivery Services

For standard U.S. shipments, we select a carrier based on your address and package size. Expedited shipping is available at checkout for an additional fee.

International delivery times depend on the destination, customs processing, and applicable product import requirements.

Delivery times are estimates measured from the dispatch date, not the date you place your order. Arrival dates are not guaranteed.

3. Shipping Charges

Shipping costs are calculated at checkout using your delivery address, selected service, and the weight and dimensions of your package. Package specifications vary according to the products and quantities ordered.

Carrier rate changes may occasionally affect shipping prices. If an unexpected additional charge applies, we will inform you before processing your order.

4. Tracking Your Shipment

Once your order ships, you will receive a confirmation email containing your tracking number. Enter this number on the carrier’s official website to check delivery progress.

If tracking details have not arrived within 3 business days of placing your order, contact:

Email: service@juvvoos.com
Phone: + 1（986） 578 6717

5. Shipping Limitations

Some products or addresses may be subject to delivery restrictions because of:

• Oversized or overweight parcels

• Destination-specific product import regulations

• Limited carrier coverage in remote areas

If we cannot ship to your supplied address, we will contact you promptly to discuss alternatives or arrange cancellation with a full refund.

6. Customs, Duties, and Taxes

International shipments may incur customs fees, import duties, or local taxes upon arrival.

These charges are not included in the product price or shipping amount paid at checkout and are the customer’s responsibility. Please review your country’s applicable import requirements before ordering.

7. Delayed Deliveries

If your order has not arrived within the estimated delivery period:

1. Check the tracking page for updates or attempted delivery notices.

2. Confirm that your checkout address is complete and accurate.

3. Contact our support team if further assistance is needed.

8. Lost or Damaged Shipments

If the carrier confirms that your parcel is lost, contact us with your order number.

If a product arrives damaged, notify us within 7 days of delivery. Please retain the original shipping carton, protective materials, and product packaging. Send clear photographs of the outer parcel, internal packaging, and damaged product together with your order number.

We will work with the carrier to resolve confirmed losses or transit damage promptly. You may choose a replacement or a full refund.

9. Contact Us

For shipping questions, tracking assistance, or special delivery requests, contact:

Email: service@juvvoos.com
Phone: + 1（986） 578 6717

Please discuss any special shipping requirements with us before ordering. We will do our best to accommodate your needs.